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Bridal Concierge - Part Time

 

Job Summary: 

We are looking for a friendly, organized, and customer-focused Receptionist to be the first point of contact for our brides. This individual will be responsible for managing the front desk area, scheduling appointments, assisting bridal stylist on the sales floor and brides inquiries, and ensuring that every guest has a positive and memorable experience at our boutique.
 

Work Hours: 

Friday - Sunday 10AM to 6PM

 

Responsibilities Include:

  • Welcome brides, their families, and guests as they arrive.
  • Answer any initial questions about the boutique, services, or products via email, phone or text messages 
  • Direct customers to the appropriate area (e.g., fitting rooms).
  • Book, confirm, and manage appointments for bridal appointments, fittings, and alterations.
  • Handle cancellations or rescheduling requests and maintain an organized schedule through POS system
  • Keep track of busy periods and ensure gown racks and overall store appearance as per company standards 
  • Respond to inbound calls, inquiries about products, services, and availability.
  • Handle email correspondence, providing information or redirecting to appropriate staff.
  • Take messages for bridal stylists members when necessary.
  • Assist with customer inquiries related to dress styles, sizing, pricing, and other boutique services.
  • Ensure customers are comfortable and have a pleasant experience while in the boutique.
  • Handle customer transactions (sales of dresses, accessories, etc.) and celebrate with brides as they check out.
  • Assist with bridal pickup appointments ,  help brides picking out veils and accessories and gown preservation check out.
  • Ensure the reception area is neat, welcoming, and organized at all times.
  • Manage store supplies throughout the day to ensure smooth operation.
  • Communicate with Managers , stylists, and seamstresses about customer needs or appointments.
  • Relay customer feedback to the appropriate team members.
  • Help manage the flow of the sales floor and ensure each bride or guest is attended to in a timely manner.
  • Support boutique management with any necessary tasks

 

Qualifications:

  • Previous customer service or receptionist experience preferred 
  • Strong interpersonal and communication skills, with the ability to interact with a wide range of customers.
  • Excellent organizational skills and ability to manage multiple tasks simultaneously.
  • Proficiency in phone systems, email correspondence, and basic office software.
  • A friendly, positive, and professional demeanor.
  • Passion for weddings and bridal fashion is a plus!
  • Must be available to work weekends

 

Salary:

  • $17 dollars per hours plus commission and tips
  • 3 sick days a year
  • 401K retirement plan
  • Potential for growth with in the company 
  • It has the availability to become a full time position.

 

 

Business Administrative Coordinator - Full Time

 

Job Description:

The Business Administrative Coordinator will act as the lead administrator and coordinator for the boutique's daily operations, ensuring that every client interaction and back-end process runs smoothly. This role is ideal for someone with a passion for the bridal industry, exceptional organizational skills, and a drive to deliver outstanding service.

 

Responsibilities Include:

  • Acting as the lead administrator and coordinator for daily operations.
  • Assisting the Owner and Managers with all day-to-day operational tasks.
  • Confirming bridal appointments, fittings, and follow-ups via phone, email, and scheduling software.
  • Managing all brides and evening wear gown receiving, ensuring accuracy and proper handling upon delivery.
  • Track all operational order supplies, and inventory to ensure timely product availability.
  • Assisting with the management and organization of physical inventory on hand.
  • Assist with gown pick-up, bridal appointments, and other appointments as needed to provide seamless client service.
  • Handling client inquiries and providing brides with product information, appointment scheduling, and other related assistance.
  • Assisting with brides’ invoicing, payment tracking, and other administrative tasks.
  • Supporting the training process for incoming team members.
  • Ensuring a welcoming and professional atmosphere in the boutique or office.
  • Managing bridal files, including order forms, pick-up slips, and any additional client information.

 

Qualifications:

We are looking for a candidate who:

  • Has experience in an administrative or customer service role (bridal or fashion industry experience is a plus).
  • Possesses strong organizational and multitasking skills with exceptional attention to detail.
  • Is an excellent communicator, both written and verbal.
  • Is proficient in scheduling tools, spreadsheets, and customer management software.
  • Has a friendly, professional demeanor and a passion for creating positive client experiences.
  • Can thrive in a fast-paced environment and handle pressure with grace.
  • Is flexible and available to work weekends based on client needs.

 

What We Offer:

  • Salary $20-$22 depending on the experience
  • Eligible for commission and tips
  • Paid two weeks vacation after completing 90 days probation period
  • Three Sick days
  • 401K retirement plan
  • Opportunities for growth in the bridal and fashion industry.

 

How to Apply:
To apply, please send your resume and a cover letter highlighting your relevant experience to hebaadat@thebridalroom.net & thebridalroomstoremanager@gmail.com